Shipping policy

Shipping Policy – ShifMart

Last Updated: September 2026

At ShifMart, we are committed to providing a safe, reliable, and convenient shopping experience. We deliver products across the United Arab Emirates (UAE) and Saudi Arabia (KSA) through trusted delivery partners.

1. Delivery Locations

We currently offer delivery to:

  • 🇦🇪 United Arab Emirates (UAE)
  • 🇸🇦 Saudi Arabia (KSA)

Delivery availability may vary for certain remote areas.

2. Processing Time

Orders are normally processed and prepared for shipment within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

UAE: 2–5 business days
Saudi Arabia (KSA): 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery location and order details.

From time to time, ShifMart may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible UAE and KSA orders. Availability can depend on the customer's location, order value, and courier service.

6. Order Tracking

Once your order has been shipped, you may receive a tracking number or delivery update by email, SMS, WhatsApp, or another available contact method.

You can use the tracking information to follow your shipment's progress.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If incorrect or incomplete information causes a delivery failure, additional delivery charges may apply.

8. Delayed or Failed Delivery

Although we work with reliable courier partners, delays can occasionally occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect address or contact information
  • Remote delivery locations
  • Customs or border procedures for cross-border shipments
  • Circumstances beyond the courier's control

If your order is significantly delayed, please contact our customer support team for assistance.

9. Damaged or Incorrect Orders

Please inspect your package when you receive it. If you receive a damaged, defective, or incorrect product, contact ShifMart customer support as soon as possible with your order number and clear photos/videos of the package and product.

We will review the issue and assist you according to our Return & Refund Policy.

10. Saudi Arabia – Customs & Import Charges

For shipments delivered to Saudi Arabia from outside the Kingdom, customs duties, taxes, clearance fees, or other import-related charges may apply depending on the shipment and applicable regulations. Where applicable, these charges will be communicated or handled according to the shipping arrangement and applicable law.

11. Contact Us

If you have questions about your shipment, delivery status, or shipping charges, please contact ShifMart Customer Support through the contact details provided on our website.

ShifMart — Shop Smart. Shop Easy.